AUTHENTIC OUD FRAGRANCES – WORLDWIDE SHIPPING AVAILABLE
Get in touch with Reehatularab, based in London, United Kingdom, to explore our world of authentic oud fragrances. We are available 24/7 to answer your queries, assist with orders, and guide you through our premium collection. From men's oud and women's oud to Bukhoor, oud bundles, and gift cards, we offer a range of products that bring the rich heritage of Arabian perfumery into your home. Discover inspiration through our blog and gallery, and let us help you select the perfect scent. For your convenience, we accept payments via major debit and credit cards, PayPal, and contactless methods. Reach out today and experience the dedication and quality that defines us.
CONTACT DETAILS
Opening Hours:
Open 24/7
Address
Flat 22, Thelbridge House,
Bruce Rd, London, E3 3HT
FREQUENTLY ASKED QUESTIONS
TERMS AND CONDITIONS
1. Introduction
1.1. These terms and conditions shall govern the sale and purchase of products through our website.
1.2. You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
1.3. This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
2. Interpretation
2.1. In these terms and conditions:
(a) “we” means Reehatularab
(b) “you” means our customer or prospective customer, and “us”, “our” and “your” should be construed accordingly.
3. Order process
3.1. The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer.
3.2. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.
3.3. To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; you must select your preferred method of delivery and confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider’s website, and our payment service provider will handle your payment; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.
3.4. You will have the opportunity to identify and correct input errors prior to making your order by reviewing order during the check out process also you may contact us prior to order being dispatched.
4. Products
4.1. The following types of products are or may be available on our website from time to time: Oud, Bukhoor, Bukhoor Burners, Soap.
4.2. We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
5. Prices
5.1. Our prices are quoted on our website.
5.2. We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
5.3. All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.
5.4. It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.
5.5. In addition to the price of the products, you will have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.
6. Payments
6.1. You must, during the checkout process, pay the prices of the products you order.
6.2. Payments may be made by any of the permitted methods specified on our website from time to time.
6.3. If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.
6.4. If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer)
(c) an administration fee of 15% of contract value
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees), and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.
7. Deliveries and Returns
7.1. Our policies and procedures relating to the delivery of products are set out in this Section 7
7.2. We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.
7.3. We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, as specified in the contract; following the date of the order confirmation; however we do not guarantee delivery by this date.
7.4. We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days following the payment and the date of the order confirmation.
7.5. We will only deliver products with a full and complete delivery address as specified in 7.2; including a full residential address, including street name, home number, postal code, city, province, country and any other relevant item of information for the courier to deliver the parcel.
7.6. If there is a failure on your part to provide a complete usable delivery address as specified in 7.2, 7.6; then;
(a) If the parcel has already been sent out and there is a failure to deliver due to an incomplete address provided by the customer, the customer forfeits their rights as specified in 7.2, 7.3, 7.4. And you are obliged to enter a new contract to receive a new parcel
(b) Until the parcel has been dispatched, the customer may refer to section 3.4
7.7. For health and hygiene reasons, we are unable to process returns or exchanges based on individual preferences. Once opened and used, our products are considered a personal item and cannot be resold or reused. Therefore, if the characteristics do not meet your expectations, we cannot offer a refund or replacement.
7.8. If an item arrives damaged or defective beyond that which renders it unusable, we will initiate a refund or a replacement based on availability, provided you initiate the refund or the replacement within 14 days of receiving the package;
1. Contact us with your order number and describe the damages
2. Provide us photographic evidence of the damages or defects within your order.
Once we have authorized a refund or a replacement we will process your return, you may choose between a full refund to your original payment method or an exchange for the same item subject to availability.
7.9. We may require you during the process in section 7.8 to return the items to us before we authorize a refund or a replacement. This return will be paid for by us. To return the item, we will provide you with the return address and once you have sent the items and we have received them , within 7 days we will process an equal amount as the invoice for your shipping provided the return shipping costs do not exceed the value of the order.
8. Contracts: cancellation right
8.1. This Section 8 applies if and only if you offer to contract with us, or contract with us, as a consumer – that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.
8.2. You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:
(a) beginning upon the submission of your offer; and
(b) ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them).
8.3. In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of email, written letter or any clear statement setting out the decision. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.
8.4. If you cancel a contract on the basis described in this Section 8, you must send the products back to us. You must comply with your obligations referred to in this Section 8 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.
8.5. If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be “beyond what is necessary to establish the nature, characteristics and functioning of the products” for these purposes.
8.6. We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.
8.7. Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 8 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.
8.8. You will not have any right to cancel a contract as described in this Section 8 insofar as the contract relates to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed by you
9. Warranties and representations
9.1. You warrant and represent to us that:
(a) you are legally capable of entering into binding contracts.
(b) you have full authority, power and capacity to agree to these terms and conditions.
(c) all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading.
(d) you will be able to take delivery of the products in accordance with these terms and conditions and our delivery policy.
9.2. We warrant to you that:
(a) we have the right to sell the products that you buy.
(b) the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions.
(c) the products you buy will correspond to any description published on our website.
9.3. All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 10, all other warranties and representations are expressly excluded.
10. Limitations and exclusions of liability
10.1. Neither party shall be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, loss of business, or personal injury, arising out of the performance or non-performance of this agreement. The exclusion of liability applies regardless of the form of action, whether in contract, tort, or otherwise.
11. Our details
11.1. This website is owned and operated by ReehatulArab
11.2. Our principal place of business is in the UK
11.3. You can contact us by email, using reehatularab@gmail.com
11.4. We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
PRIVACY POLICY
1. Introduction
1.1. We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.
1.2. We use cookies on our website. In so far as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
1.3. Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
2. How we use your personal data
2.1. In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website and services.
2.3. We may process account data. The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.4. We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.5. We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.6. We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent in the proper management of our customer relationships.
2.7. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
2.8. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.9. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.10. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.11. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.12. In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3. Providing your personal data to others
3.1. Financial transactions relating to our website and services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
3.2. In addition to the specific disclosures of personal data set out in this Section 2, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. International transfers of your personal data
4.1. In this Section 4, we provide information about the circumstances in which your personal data may be transferred to [countries outside the European Economic Area (EEA)].
4.2. We and our other group companies have offices and facilities in specific countries. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
4.3. The hosting facilities for our website are situated in United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
4.4. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
5. Retaining and deleting personal data
5.1. This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3. We will retain your personal data as follows:
(a) personal data category or categories will be retained for a minimum period of 3 months following the date you make a purchase, and for a maximum period of 12 months following the date you make a purchase.
5.4. In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) The period of retention of personal data category will be determined based on if the customer requests a refund.
(b) Request an exchange of goods where he had returned the original and requested a replacement.
5.5. Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6. Amendments
6.1. We may update this policy from time to time by publishing a new version on our website.
6.2. You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3. We may notify you of changes to this policy by email or through the private messaging system on our website.
7. Your rights
7.1. In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2. Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by emailing our contact us page from our website.
7.4. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6. In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10. To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.11. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13. You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 7.
8. Third party websites
8.1. Our website may includes hyperlinks to, and details of, third party websites.
8.2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
9. Personal data of children
9.1. Our website and services are targeted at persons over the age of 13.
9.2. If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
10. Additional Information and Cookie Preference
10.1 You can manage your preferences relating to the use of cookies on our website by clicking on the icon in the bottom left hand corner.
10.2. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.
10.3. Blocking all cookies will have a negative impact upon the usability of many websites.
10.4. If you block cookies, you will not be able to use all the features on our website.
10.5. You can contact us at reehatularab@gmail.com