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  • Which Oud is recommended?
    All of the Ouds are unique and pleasant, each Oud has its own description you can match with what you usually like. Send us a message and we'd love to help find the perfect match, and our most popular ones are tagged in the catalog.
  • Are the Ouds natural?
    All of our Ouds are natural, undiluted, and free from alcohol. Due to regulations very few ingredients like the musk are synthetic.
  • I have sensitive skin. Is this safe to use?
    Our Ouds are safe to use with most people who have skin conditions however we cannot guarantee, due to the mix of natural ingredients, that it will not cause irritation in some people.
  • How long does the Oud last?
    If you apply a good amount of Oud to yourself, the smell will last you longer than a day. You can use the Oud every day for 2 months before having to repurchase depending on how much you use.
  • how long does the Bukhoor last?
    The smell of the Bukhoor will remain in your house for 2-3 days if your windows are closed.
  • Can I return a product?
    You can return or cancel within 14 days of receiving the items only if they are sealed. You may notify us at reehatularab@gmail.com to initiate the return process. Due of health and safety reasons we do not accept returns of unsealed items. Once unsealed and used they become personal items and we cannot do returns or exchanges.
  • Do you ship worldwide?
    Yes! We have worldwide shipping! As long as you have a complete residential address.
  • What are the shipping times?
    For orders in the UK 2-3 business days. For International orders 7-10 business days.
  • What are the shipping costs?
    We have free shipping on orders over £75 worldwide. Standard rate is £3,99 for the UK and £9,99 Worldwide
  • Can I track my order?
    Yes! Once your package is sent you will receive an email with a tracking number and a link to the carriers website. For any questions regarding where your package is first try to contact your local carrier and if they do not answer we'll chase it up for you
  • How do I apply the Oud?
    Once you receive your Oud, take the stick out of the bottle and apply some onto your pulse points, like the wrists, back of your hand, neck, or face.
  • How do I burn the Bukhoor?
    Place a lit charcoal into the Mabkharah and wait until it becomes ashy, add your bukhoor and let the smoke fill your house!
  • Where can I contact you?
    You can contact me via the chat on the bottom right of the page. You can send us an email at reehatularab@gmail.com.
  • What times are you available?
    You can contact us at all hours of the day, even in the weekend! We will respond to you within 24 hours.
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