Terms of Service | Reehatul Arab

TERMS AND CONDITIONS

1. Introduction

1.1. These terms and conditions shall govern the sale and purchase of products through our website.

1.2. You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

1.3. This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

2. Interpretation

2.1. In these terms and conditions:

(a) “we” means Reehatularab

(b) “you” means our customer or prospective customer, and “us”, “our” and “your” should be construed accordingly.

3. Order process

3.1. The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer.

3.2. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.

3.3. To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; you must select your preferred method of delivery and confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider’s website, and our payment service provider will handle your payment; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

3.4. You will have the opportunity to identify and correct input errors prior to making your order by reviewing order during the check out process also you may contact us prior to order being dispatched.

4. Products

4.1. The following types of products are or may be available on our website from time to time: Oud, Bukhoor, Bukhoor Burners, Soap.

4.2. We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

5. Prices

5.1. Our prices are quoted on our website.

5.2. We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

5.3. All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.

5.4. It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

5.5. In addition to the price of the products, you will have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

6. Payments

6.1. You must, during the checkout process, pay the prices of the products you order.

6.2. Payments may be made by any of the permitted methods specified on our website from time to time.

6.3. If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

6.4. If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a) an amount equal to the amount of the charge-back;

(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer)

(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees), and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.

7. Deliveries and Returns

7.1. Our policies and procedures relating to the delivery of products are set out in this Section 7

7.2. We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.

7.3. We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, as specified in the contract; following the date of the order confirmation; however we do not guarantee delivery by this date.

7.4. We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days following the payment and the date of the order confirmation.

7.5. We will only deliver products with a full and complete delivery address as specified in 7.2; including a full residential address, including street name, home number, postal code, city, province, country and any other relevant item of information for the courier to deliver the parcel.

7.6. If there is a failure on your part to provide a complete usable delivery address as specified in 7.2, 7.6; then;

(a) If the parcel has already been sent out and there is a failure to deliver due to an incomplete address provided by the customer, the customer forfeits their rights as specified in 7.2, 7.3, 7.4. And you are obliged to enter a new contract to receive a new parcel

(b) Until the parcel has been dispatched, the customer may refer to section 3.4

7.7. For health and hygiene reasons, we are unable to process returns or exchanges based on individual preferences. Once opened and used, our products are considered a personal item and cannot be resold or reused. Therefore, if the characteristics do not meet your expectations, we cannot offer a refund or replacement.

7.8. If an item arrives damaged or defective beyond that which renders it unusable, we will initiate a refund or a replacement based on availability, provided you initiate the refund or the replacement within 14 days of receiving the package;

1. Contact us with your order number and describe the damages
2. Provide us photographic evidence of the damages or defects within your order.

Once we have authorized a refund or a replacement we will process your return, you may choose between a full refund to your original payment method or an exchange for the same item subject to availability.

7.9. We may require you during the process in section 7.8 to return the items to us before we authorize a refund or a replacement. This return will be paid for by us. To return the item, we will provide you with the return address and once you have sent the items and we have received them , within 7 days we will process an equal amount as the invoice for your shipping provided the return shipping costs do not exceed the value of the order.

8. Contracts: cancellation right

8.1. This Section 8 applies if and only if you offer to contract with us, or contract with us, as a consumer – that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

8.2. You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:

(a) beginning upon the submission of your offer; and

(b) ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them).

8.3. In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of email, written letter or any clear statement setting out the decision. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

8.4. If you cancel a contract on the basis described in this Section 8, you must send the products back to us. You must comply with your obligations referred to in this Section 8 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.

8.5. If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be “beyond what is necessary to establish the nature, characteristics and functioning of the products” for these purposes.

8.6. We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

8.7. Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 8 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.

8.8. You will not have any right to cancel a contract as described in this Section 8 insofar as the contract relates to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed by you

9. Warranties and representations

9.1. You warrant and represent to us that:

(a) you are legally capable of entering into binding contracts.

(b) you have full authority, power and capacity to agree to these terms and conditions.

(c) all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading.

(d) you will be able to take delivery of the products in accordance with these terms and conditions and our delivery policy.

9.2. We warrant to you that:

(a) we have the right to sell the products that you buy.

(b) the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions.

9.3. All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 10, all other warranties and representations are expressly excluded.

10. Limitations and exclusions of liability

10.1. Neither party shall be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, loss of business, or personal injury, arising out of the performance or non-performance of this agreement. The exclusion of liability applies regardless of the form of action, whether in contract, tort, or otherwise.

11. Our details

11.1. This website is owned and operated by ReehatulArab

11.2. Our principal place of business is in the UK

11.3. You can contact us by email, using reehatularab@gmail.com

11.4. We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.